FAQ - Frequently Asked Questions.

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Support and emergency assistance

  • What support is available to Perseus customers?

    All Perseus users can contact support by email or phone during business hours (Mon - Fri 9:00am-6:00 pm, except public holidays) for advice and assistance. Perseus Pro and Premium customers are given special priority as part of their agreement.

    support@perseus.de or 030/959998080

     

     

  • How does Emergency Aid support me in case of a cyber emergency?

    The cyber emergency response service is available to all Pro and Premium customers around the clock, 24 hours a day, 7 days a week. More information: Emergency Aid

     

     

  • What does the Emergency Aid include?

    An analysis in which the incidents are collectively reconstructed, the extent of damage assessed and concrete recommendations for action derived. For smaller problems, the first steps in solving the problem will be addressed on the phone. Finally, the findings of the claim are summarized in a final report.

     

     

  • I reported a cyber incident. What happens next?

    In the first phase of the analysis, the most important information about the damage is collected by phone or online form and further procedures are discussed. This is followed by the action phase, where Perseus experts propose a strategy to control the attack on the customer's IT infrastructure. Perseus supports the customer in a cyber security incident, focusing on the loss analysis, damage analysis, and attempts to minimize or even mitigate the damage.

     

     

  • The problem could not be clarified on the phone. Does Perseus also offer on-site support to the customer?

    If the cyber security incident is not resolved within 4 hours of support, Perseus recommends that the client bring in an external forensic or other external service provider. Perseus establishes initial contact between a selected external service provider and the customer. The external service provider offers on-site support. As a premium customer with Cyber Cover, even the costs for the external service provider are covered.

     

     

  • What is your privacy policy regarding the system details that I specify during a damage assessment?

    All data is treated according to the european/german data protection guidelines. Personal data is treated confidentially and never passed on to third parties without the consent of the person concerned.

     

     

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Any questions?
We are here for you.

Arrange a free consultation with our IT security experts. We look forward to meeting you.

+49 030/95 999 80 80 (Mon - Fri 09:00am - 6:00pm)